Customer service

Mon.-Fri. 9-18.30

Phone number Phone number

020 3588 0292 Zava
Buy with an online prescription
DHL UPS DHL station
Payment options
Visa MasterCard American Express paypal Sofortuberweisung invoice

Evaluation of the quality of pharmacy service

Evaluation criteria Rating Stars
2.8 Stars
3.7 Stars
4.4 Stars
Customer service
3.9 Stars
3.7 Stars

Overall rating


3.7 from 5 Stars

5 review(s)

3 Review(s)

General information about this pharmacy

What is Zava?

Zava (formerly DrEd) is the leading and licensed telemedicine provider in the UK, founded in London in 2010 by David Meinertz and Amit Khutti. Until 2018 the provider was called DrEd.

This provider has been active as an online medical practice for home use since 2011. Zava not only works in the UK, but also in Germany, Ireland and France.

Zava is considered a pioneer in telemedicine services and has performed over 5 million consultations and treatments. The online consultation takes place via the website ( using a medical questionnaire. Please note orders made on can only be delivered to addresses in the United Kingdom.

The Zava team consists of approximately 200 employees, including approximately 20 licensed physicians. The team is based in London.

Zavamed has been providing an app since April 2020. This is useful for the patients who would like to speak directly to a doctor. With the app it is possible to book a video or telephone consultation.

Is Zava DrEd legit? We state this in our post "Zava Reviews".

All parameters Properties
Return costs refundable
Delivery time express shipping 3-14 days
Depending on delivery options. Free standard delivery
Shipping countries
Coupon Voucher for subscribing to the newsletter
Bonus No
Website user friendly
Mobile site user friendly
App Available
Online consultation Yes
Wishlist No
Health tips Yes
Minimum order no minimum value for an order
Newsletter Yes
Shipping Confirmation Yes
Shipment tracking Yes
Chat-Support No
Local pharmacies No
Phone number 020 3588 0292
Address 46 Essex Road, London N1 8LN, England
Established -
Coordinates -
Total number of reviews 3 Review(s)
Total number of ratings 5 review(s)
Opening hours Mon.-Fri. 9-18.30

About Zava

Advantages of

  • more than 25 diseases including men's and women's health, sexual health and chronic diseases can be treated
  • shipping faster
  • "Excellent" ratings from patients on the Trustpilot platform
  • Zava app
  • Shipping in neutral packaging
  • prescription by post

What diseases does Zava treat?

Through the website, Zava treats more than 25 diseases from different areas such as: e.g.:

  1. Men's health: erectile dysfunction, hair loss, premature ejaculation
  2. Women's health: bacterial vaginosis, cystitis, hirsutism, hormone replacement therapy, vaginal thrush, contraception
  3. General medicine: acne, hay fever, cold sores, migraines, smoking cessation, rosacea, heartburn
  4. Chronic diseases: asthma, high blood pressure, type 2 diabetes, high cholesterol
  5. Sexual health: chlamydial infection, genital warts, genital herpes, trichomonads
  6. Travel medicine: travel diarrhea, malaria prophylaxis

Is Zava legit?

The Zava service is, in our eyes, a more reputable online medical practice that you can trust. Zava adheres to all guidelines and only makes medicines approved in th UK available online that meet a high quality standard.

What we didn't like so much was that the pricing model is unfortunately not transparent.

Our Zava reviews

Below we have rated this medicine supplier's website, range, value for money, customer service and delivery.

The website gets 4 stars from us. It is not easy to find a full list of medications as well as information about those medications.

The range contains 5 stars from us. The selection is very large. There are many treatment categories and many medicines.

We rated the value for money as 3 out of 5. The pricing model is not transparent because prescription fees of between €9.00 and €29.00 are incurred when the order is placed. This means that you should pay for the medicine and for the prescription. In addition to the prescription fee, shipping costs may also apply.

We were completely satisfied with the customer service , which is why we can rate the service with 5 stars. In addition to online advice, a doctor's consultation by phone/video with the help of the Zava app and photo diagnosis for skin problems are also offered. With the app it is possible to book a telephone or video consultation and select a doctor.

Due to several delivery and collection options and the fast shipping, we rate the delivery with 5 stars. Depending on the selected delivery option, the shipping time varies from 1 to 9 working days.

Overall, our rating for Zava is 4 out of 5 stars.

The latest Reviews (3)

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All medicines are way too expensive. You can get them about 50% cheaper elsewhere.


The delivery was super fast. However, the shipping packaging needs improvement as one drug had already had its packaging damaged.


Large selection of medicines and great service! The prescription was issued quickly and my delivery was very uncomplicated and within 24 hours.


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